This course was a wonderful journey of self-discovery through developing listening skills in a very practical, direct, useful way. It has enriched my relationships with my team members in unexpected ways and had a real impact on the way I approach challenges within teamwork. I have put many strategies into practice and they have had a direct impact on team performance and the happiness of us all. Ursula, Headteacher, London
This course offered was clear, helpful and full of practical advice that can easily be applied in the real world – Gary, Finance Executive, Mindfulness Teacher, London, UK
This training helped me shift my perspective, I now understand what it means to coach and mentor others, instead of telling them what to do! I see so many possibilities now. Jackie, Education Professional, London, UK
Tracy’s positive, motivating and supportive style was key to the success of the programme. Her training delivery is dynamic and engaging and she provides a high level of individual support to ensure all participants get the most from the programme. Deborah -Senior Learning & Development Consultant at Royal Borough of Kensington and Chelsea, London, UK
This course has been totally amazing, it helped me consider how to clarify my own vision and to know how I might achieve it. What I learnt to do from myself, I can now do with my staff through effective coaching – thank you.
Sandra, Education Manager, London
Adopting a coaching style of leadership is so powerful it has helped us to reflect on our practice on another, much higher level, and start to make changes. At all sites there has definitely been an ’empowerment’ amongst the team – the team are not so reliant on the management team now – they make decisions and fulfil their roles much more effectively. It has also created a more honest culture, which is something I’ve been trying to encourage for 8 years! Melanie, Early Years Group Operations Director, London
I learnt to listen in a way that was new to me. I found the teaching about jackal and giraffe (NVC) enlightening and will definitely work on my giraffe thinking and communication- Natasha, Teacher, London
It’s actually ok to have a jackal, I can translate it now – wow! I found the whole course inspiring and enlightening. Tracy’s courses and workshops are a brilliant way to connect with ourselves, our humans and with others in a compassionate and positive way Kathy, Headmistress, London
Lovely, engaging and fun personality – that is Tracy – guiding us all through opening up within a supported and safe environment – great stuff for our togetherness as a team Emma, Teacher, London
I totally enjoyed how Tracy engaged us all and spoke to us in a clear voice that we could all reflect and link ourselves with – Thank you – Sonia, Teacher, London
An inspiring journey that has led me to understand myself and how to mindfully support my team P, Deputy Manager, London, UK
“the empathy training day was a real eye-opener. I loved exploring the different layers of empathy and the human connection required to truly practice it”
“Practising my listening and understanding skills was a really thought-provoking activity, which helped me to clearly understand how I could improve my empathy”
“The opportunity to take the time to reflect on the importance of empathy was invaluable. Understanding the feelings and needs of others will prove very useful at work, particularly when working in a cross-functional project team”.
“I really enjoyed the day and I’m glad that we’re including some work around empathy in the X Training. It’s something that we haven’t really focussed on before in any great depth and I think it’s an important aspect of customer care”
“To me, empathy means really understanding someone with the intent to use that understanding to guide what we do next. It’s viewing things entirely from the perspective of the other person.”
“I found the whole course inspiring and enlightening. Tracy’s courses and workshops are a brilliant way to connect with ourselves, our humanness and with others in a compassionate and positive way.” Kathy, Head Teacher